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Enterprise Engagement Overview
The Emerging Field of Enterprise Engagement
What business people need to know.

ClickRewards Spur Use Of Online Programs

Cisco began by converting order processing from manual to electronic. In the past, customers faxed orders to Cisco, which sometimes resulted in errors. With the use of Netcentives' online ordering program, order forms became 70% more accurate. To expedite the transition to electronic processing, Cisco offered customer service representatives Click Miles for each task they effectively encouraged customers to do. Reps were rewarded when their customers placed online orders and when they achieved a 5% increase in orders first placed over the Internet. The program's second phase targeted customers who placed orders over the Internet less than 50% of the time. Customer service reps earned up to 7,000 Click Miles every three months for increasing the percentage of online orders. Employees could then redeem Click Miles for airline mileage, merchandise, or Cisco items.


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Earn Big $ In EEA Referral Program
Enterprise Engagement Resources
Committed to Stakeholder Capitalism   Refer, Rate, Suggest & Earn
Engagement Solutions


Incentco: The No. 1 Suite of Engagement Technologies.

PurposePoint: The Purpose Leadership Community


Catalyst Performance Group




Fire Light Group

Luxe Incentives


Incentive Team