General

Noted author and management guru Don Peppers discusses the role of engagement – both internally and externally

The shareholders of the automotive companies as well as all their stakeholders will suffer a severe blow from the current strike, belying the notion that shareholder capitalism is efficient. Here’s how mature labor-management relationships can prevent such issues in the future based in part on stakeholder management principles and insights from two recent EEA YouTube Shows on the potential future of productive labor-management relationships.

Although gamification success stories abound, there are just many (if not more) failures. In fact, by the end of 2012 there was enough evidence about unsuccessful gamification efforts in business that Gartner noted "80% of current gamified applications will fail." The primary culprit?

This article provides an overview of enterprise engagement - why it matters, the prerequisites of engagement, the tools, and the role of rewards and recognition.

A recent study finds that men and women have very different ‘motivation sets’

How Gamification Impacts Motivation Companies of all sizes and types can benefit by using gamification mechanics and game theory to improve engagement, learning and desired behavioral changes By Ira Ozer Last fall’s Gamification Summit in New York City saw leading professionals in the field gather to present best practices, research and case studies. Although gamification is a relatively new term in the world of human capital and engagement, the concepts of game mechanics are well supported by research from psychologists and behavioral scientists, with studies that span more than half a century. Leading performance improvement companies in the incentive industry have used fundamental game strategies and tactics for more than a decade, but only recently has the integration of multiple methods been used to create “gamified” websites that dramatically improve participation and results.

Maritz Holdings Inc. and Allegiance Software, Inc. (Allegiance) have announced their intent to create a new independent company, MaritzCX, through the acquisition of Allegiance and subsequent combination with Maritz Research Inc. MaritzCX will address the multi-billion-dollar customer experience (CX) industry via a combination of four key elements: CX software, data and research science, deep vertical market expertise and managed program services. MaritzCX will have 900+ full-time employees in 18 offices and five global regions serving 500 clients and one million users in 100 countries. The MaritzCX platform – to be called the Allegiance platform – will provide flexible, self-service capabilities that allow clients to create or change reports on their own, and will integrate with Salesforce.com, Adobe, and other popular data systems. More at www.maritzcx.com/press/maritzcx-redefines-business-customer-experience-seizes-global-technology-lead/

Kirk Kazanjian, author of Exceeding Customer Expectations, says it’s the little things that mean a lot when it comes to employee engagement

This article explains the concept of zero-based people performance strategies and provides a list of performance improvement companies that can help to put such a strategy into effect.

This article discusses measurement tools and methodologies that can be used to determine the results of company incentive programs.

This white paper looks at strategies for creating increased "trophy value" in incentive programs using gift cards.

This term is likely to become as pervasive in the business lexicon as Return on Investment in the coming years.

This short article from Enterprise Engagement Alliance looks at the profound cost of employee disengagement and argues the need for and benefits from improving employee engagement levels in organizations.

This article provides a guide to developing effective incentive and recognition programs for salespeople.

Breaking new ground, people performance management takes familiar disciplines and integrates them across functional lines to maximize results.

Veteran sales training executive Richard (Rick) Beers turns a lot of traditional thinking about sales training on its head through a strategic, systematic, and measurable approach. His program is designed to increase learning retention by creating a positive training environment, leveraging the strengths of newly hired sales professionals, and delivering a strong training curriculum.

This article lists the types of suppliers that can help corporate end-users put together an incentive program.

This article looks at the benefits of using non-cash incentives versus cash incentives.

This article looks at how organizations can maximize long-term financial performance through a strategic focus on their most valuable asset - human capital.

This article looks at the compelling research links financial results and customer satisfaction to engaged employees and channel partners.

What is enterprise engagement? This article provides a a definition and background, as well as an overview of the research supporting this important concept, which covers the importance of engaging employees, channel partners, and customers.

This article looks at the eight drivers of employee satisfaction and engagement.

Thinking about using gift cards in your incentive or motivation program? Here are some pointers.

These 25 firms surpass all others when it comes to strategically engaging their employees, customers and communities The Enterprise Engagement Alliance (EEA) has announced the Top 25 Most People-Centric publicly held companies in the U.S., based on a detailed analysis of independent research by McBassi & Company, a leading human capital analytics firm.

Three are many reasons and many ways to motivate customers, salespeople, and employees. Here's an overview.