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First ISO Human Capital Standards Now Available

Published: Jan 10, 2019

ISO 30414 guidelines for human capital (HC) reporting for internal and external stakeholders include most of the key elements involved with Enterprise Engagement and ISO 10018 Quality People Management standards.... [ read more ]

Enterprise Engagement: The Roadmap, 5th Edition Is Released - The Desk Reference for Engagement Leadership Across the Enterprise

Published: Jan 4, 2019

The latest edition provides a comprehensive reference guide for anyone in charge of designing strategic or tactical engagement efforts at public, private, not-for-profit and governmental organizations. It demonstrates how to connect the dots between the organization’s brand, values and goals, the people necessary for goal achievement, and the tactics used to engage them and measure results. ... [ read more ]

News Analysis: Part 2 - What HR Leadership Will Need to Profit From Enterprise Engagement

Published: Dec 20, 2018

As outlined in the ESM article, News Analysis: Part I - Enterprise Engagement Creates Big Opportunity for HR Management, CEOs face increasing pressure to have a formal strategy to engage all stakeholders in a strategic and systematic way, not only from investors and ISO standards, but potentially from regulators. HR can help by educating the C-suite on these trends and driving the strategic and tactical solutions to help organizations profit from them. ... [ read more ]

Enterprise Safety Engagement

Published: Dec 11, 2018

This article is an excerpt of a new chapter in Enterprise Engagement: The Roadmap, Fifth Edition, due out in January 2019. This chapter focuses on how Enterprise Engagement and ISO 10018 and Annex SL principles can be applied to addressing why safety remains a serious challenge on many worksites. ... [ read more ]

C.A. Short and Peerless Performance Ink Strategic Alliance

Published: Dec 6, 2018

C.A. Short Company and Peerless Performance have announced a strategic alliance set to begin in 2019. The release concerning the announcement notes that the partnership will allow each organization to strengthen and expand its current abilities ... [ read more ]

News Analysis: Is the Employee Engagement Movement Dead? Why Customer and Employee Engagement Remain Stuck in Neutral

Published: Nov 27, 2018

It's a long list: 20 years of books touting the "new" marketing, leadership and employee engagement, in addition to extensive research identifying the logical link between stakeholder engagement and organizational success, and billions spent on motivational speakers, leadership gurus and coaching, engagement surveys, technology, communication, training, rewards and recognition. Despite all this, consumers continue to ... [ read more ]

Commentary: Why the 'Ban Bossy' Campaign is Terrible for Girls

Published: Nov 19, 2018

Despite her success and stature, Sheryl Sandberg’s alleged role in the Facebook privacy scandal exposed in a recent New York Times report demonstrates why her advice for handling bossy girls is precisely the wrong path to the ascendance of women, or anyone, in the workplace. ... [ read more ]

More Firms Waking Up to Customer-Employee Experience Link

Published: Nov 12, 2018

After nearly 11 years promoting the importance of linking customer and employee engagement, the Enterprise Engagement Alliance is finding more examples of organizations, from Adobe to sports apparel manufacturer Shefit, recognizing the importance of employees in delivering the customer experience. ... [ read more ]

MaritzCX Garners Awards Focused on Customers, Employees

Published: Nov 11, 2018

For the third year in a row, MaritzCX received the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association (AMA) in its annual Top 50 Report of U.S. Market Research and Analytics Companies.... [ read more ]

ITA Group Honored By Fortune Magazine

Published: Nov 10, 2018

AnchorWest Des Moines, IA-based ITA Group was recently named one of the 2018 Best Workplaces for Women and one of the 2018 Best Small & Medium Workplaces by Fortune magazine and Great Place to Work... [ read more ]

Brainier Names 2018 Excellence Award Winners

Published: Oct 30, 2018

Minneapolis-based Brainier Solutions, Inc., part of BI Worldwide, recently announced the winners of its annual Excellence Awards. The awards were bestowed in three categories: Learning Excellence, Customer Excellence and Business Excellence. A total of 11 organizations were honored.... [ read more ]

ISO 10018 Certification Update: Would Your Company Quality for ISO 10018?

Published: Oct 29, 2018

In Part 1 of this series on ISO 10018, ESM interviewed Dr. Ron McKinley and Lee S. Webster of the International Center for Enterprise Engagement at TheICEE.org on their progress with ISO 10018 Quality People Management. In Part 2, we offer a checklist that enables you to quickly determine how close your company may be to achieving certification. ... [ read more ]

ITA Group Achieves CESP Status

Published: Oct 25, 2018

West Des Moines, IA-based ITA Group recently received its Certified Engagement Solutions Provider (CESP) designation from the Enterprise Engagement Alliance. ... [ read more ]

Marketing Expert's Epiphany: Brand Success Depends on Culture

Published: Oct 25, 2018

Brand leadership expert, keynote speaker and consultant Denise Lee Yohn, recently featured in an ESM article, explains how decades of marketing and brand-building experience led her to conclude that the entire organization is responsible for brand authenticity. Yohn is author of FUSION: How Integrating Brand and Culture Powers the World's Greatest Companies.... [ read more ]

Enterprise Engagement Featured in U.K. on Engage for Success Radio

Published: Oct 24, 2018

Engage for Success Radio host Jo Dodds recently interviewed Enterprise Engagement Alliance founder Bruce Bolger. The U.K. show covered such topics as the difference between Employee Engagement and Enterprise Engagement, the state of the Engagement field in the U.S. ... [ read more ]

Safety & Health Center Focuses on Human Capital, Workplace & Safety Reporting

Published: Oct 23, 2018

The Center for Safety and Health Sustainability conducts workshops with policymakers, investors and senior executives to promote a 'transparent, consistent, comparable reporting indicators of occupational health and safety performance,' says Kathy Seabrook, the organization's chair. CSHS is part of a growing chorus of voices calling on CEOs to adopt a strategic approach to human capital management. ... [ read more ]



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