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Enterprise Engagement Overview
The Emerging Field of Enterprise Engagement
What business people need to know.
Federation Study 2007: A Study of the Incentive Merchandise and Travel Marketplace
Click here to download the full "United States Incentive Merchandise and Travel Marketplace Study" in PDF format.
Prepared By GfK
Table of Contents
- Introduction & Methodology
- Market Sizing Summary
- Total Market Usage of travel and merchandise incentives
- Total Market Size of travel and merchandise incentives
- Applications of travel and merchandise incentives
- Distribution of expenditures by application
- Typical Annual Expenditures for Incentive Travel
- Typical Annual Expenditures for Merchandise Incentives
- Company Departments that Organize/Sponsor Incentive Travel
- Company Departments that Organize/Sponsor Merchandise Incentive
The Incentive Federation was formed to protect the rights of organizations to motivate customers and employees through the intelligent and ethical use of incentive programs. Comprised of the leading associations, trade shows, and some of the top suppliers in the incentive field, the Federation monitors Federal regulations that could affect the proper use of incentive programs and lobbies against proposals that could hinder the ability of businesses to properly use incentive programs. As part of its industry services, the Federation also conducts regular research on the use of incentives by U.S. organizations, and manages the Incentive Performance Center, the industry-wide effort to promote professional use of incentives.
The Incentive Federation contracted with GfK, an international market research company, to develop and conduct a market sizing study for incentive travel and merchandise. The objectives of the study are:
- To assess the size of the market for travel and merchandise incentives in the United States;
- To determine the types of companies that use travel and merchandise as incentives;
- To understand the perceived benefits of travel and merchandise incentives;
- To gauge the views and opinions of end-users about their usefulness, effectiveness
- To gauge future usage of these types of incentives.
GfK conducted telephone interviews with company executives responsible for the development and budgeting of incentive travel and/or merchandise incentives in the United States. The companies included in this study were derived from the Dun & Bradstreet universe of U.S. businesses. Overall, 53% of the establishments contacted were interviewed. There were 1,121 interviews completed.
This study overlapped with the research on the market for incentive travel, motivational meetings, and special events conducted by The Incentive Research Foundation. Since the Federation and Foundation used the same research firm to conduct the studies we coordinated the incentive travel segment of both studies and, therefore, the market size and usage incentive travel numbers reported in both research reports are the same.
Incentive Travel: Incentive travel is a management tool that uses an exceptional travel experience to motivate and/or recognize participants for superior performance in support of organizational goals. The purpose of the trip is for participants’ enjoyment and not for business.
Incentive Merchandise: Merchandise used as part of an incentive or recognition program, targeted to employees, sales people, customers, business partners, distributors, dealers and/or consumers. These may be a variety of consumer products of different values, as well as gift certificates/gift cards. This does include token items such as advertising specialties (e.g., key chains, luggage tags, pens, etc.).
Large: Companies with a D&B-specified revenue of $100 million or more annually.
Medium/Small: Companies with a D&B-specified revenue of less than $100 million annually.
Low Base: Bases below n=50 are denoted with an asterisk. This signifies that the results should be viewed as directional only. A double asterisk indicates a very small base and the results are not presented.
Rounding Error: Throughout the report, percentages may not add up to 100% due to rounding error.
Overall, 34% of companies used either incentive travel or merchandise incentives in 2006. Ten percent of companies used incentive travel, while 31% used merchandise incentives.
- Larger companies have a higher usage of both incentive travel and merchandise than smaller companies. The incidence for incentive travel among companies with revenues over $100 million is 23% and for merchandise incentives 48%, compared with 10% and 30%, respectively, for companies with revenues less than $100 million.
The total market for incentive travel and merchandise in 2006 was $46.1 billion.
- Companies using incentive travel spent $13.4 billion.
- The market for merchandise incentives was $32.7 billion.
Among companies that use incentive travel, the most common application is for sales incentives. However, it is also used for non-sales employee recognition and consumer promotions by more than 50% of companies. Merchandise incentives are most often used for non-sales employee recognition and business gifts.
- Business gifts and Dealer incentives are less frequent applications for incentive travel.
- Companies that use merchandise incentives rarely do so for dealer incentives.
Customer/user promotions are the most popular type of incentive, representing 27% of all expenditures on travel and merchandise incentives. Merchandise for non-sales employees constitutes a fourth of expenditures, travel incentives for sales people 14% and business gifts 12%
Total Expenditure Amount in billion 2006
Percentage of Total Expenditures 2006
|Sales Incentives: Merchandise||
|Sales Incentives: Travel||
|Dealer Incentives: Merchandise||
|Dealer Incentives: Travel||
|Non-Sales Employee: Merchandise||
|Non-Sales Employee: Travel||
The average budget for incentive travel, in 2006, was $164,271. More than three fourths of incentive travel end users spend between $100,000 and $500,000 annually.
The typical budget for merchandise incentives in 2006 was $119,008. Almost half of the merchandise incentive users spend between $100,000 and $500,000 annually.
For the vast majority of companies that sponsor incentive travel, the programs are run by or with the involvement of the corporate office. In slightly more than three fourths of companies, incentive travel programs are sponsored by corporate only; conversely, 23% of other departments are also involved.
- In cases where departments are involved, 35% reported that marketing or sales sponsor incentive travel programs. The travel department is the organizer in one third ofcases and HR is involved in one percent of companies.
In three of four cases Merchandise Incentives are organized or sponsored by corporate.
- Human resources has a higher level of involvement with merchandise incentives than it does with incentive travel.
Key EEA Resources
- Enterprise Engagement Overview
- Economics of Engagement
- EE Training and Certification
- Live Education Schedule
- Recorded Webinars/Textbook Chapters
- The Enterprise Engagement Online Test
- EE Certified Practitioners
- Good Company Stock Index
- Benchmark Your Engagement Practices
- Benchmark Your Personal Engagement