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ISO 9001 Clause 7.1.2 Drives Need for Engagement Expertise

Engagement solution providers don't have to wait until the widespread use of ISO 10018 Quality People Management standards to profit from this marketplace. 
Organizations seeking to comply with ISO 9001: 2015 standards have until September to incorporate updates that include a new strategic and expanded focus on people outlined in clause 7.1.2. That’s one of the key takeaways of a recent Enterprise Engagement Alliance webinar on the Quality Marketplace, held on Dec. 20. Click here for a archived recording. 
According to Mike Richman, Publisher of, companies already must address the issues spelled out in ISO 10018 to effectively comply with ISO 9001. Here is a summary of his other key points:

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EGR International, Inc., a full-service Engagement Agency focused on brand management, marketing, internal motivation and performance improvement campaigns, channel and customer engagement strategies.
Robert Legge 
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