The little-known ability offered by Enterprise Engagement technology to do for general stakeholder engagement what CRM has done for customer relationship management will gradually get a boost as more companies enter the field and organizations large and small recognize the enormous advantages of aligning all stakeholder engagement practices on a single platform.
Maritz research suggests two strategies for successfully exploiting the Voice of the Customer.
An audit of the Augeo Marketing Encore technology confirms that it maintains the capabilities necessary to support an Enterprise Engagement approach to management and marketing and to support Annex SL and ISO 10018 People Engagement standards.
In a tough market, UnitedHealth Group believes continuous innovation will help make it part of the solution rather than part of the problem. With healthcare costs rising steadily on both the employer and employee side
The little-known ability offered by Enterprise Engagement technology to do for general stakeholder engagement what CRM has done for customer relationship management will gradually get a boost as more companies enter the field and organizations large and small recognize the enormous advantages of aligning all stakeholder engagement practices on a single platform.
Build customer loyalty by collecting multi-dimensional data about customers.
Every store location plays a part in delivering the brand promise to customers. Don’t neglect any of them.
An overview of the key findings from a study linking internal performance strategies to market and financial outcomes.
Adding a Merchant Reward Program is a way to boost the results of your customer loyalty program without adding to its costs.
By shifting loyalty efforts from products to the enterprise, organizations can grow business with their most valuable customers.
Reduce the risk of customer turnover by engaging in enterprise-wide loyalty programs.
Use data collection to understand what’s important to customers.
Tomorrow’s points-based loyalty programs will have to adopt some new strategies to succeed.
Increase the value of customers by developing an enterprise-wide reward structure.
Take advantage of new tools for analyzing qualitative data from customers.
Customer loyalty programs are going mainstream.
Here are four trends that will impact your customer loyalty program.
Business customers have different needs than consumers.
How valid are the importance ratings in your customer feedback?
Customer experience management leverages deep insight into the complete life cycle of the customer’s decision-making process.
Maritz research suggests two strategies for successfully exploiting the Voice of the Customer.
An audit of the Augeo Marketing Encore technology confirms that it maintains the capabilities necessary to support an Enterprise Engagement approach to management and marketing and to support Annex SL and ISO 10018 People Engagement standards.
The little-known ability offered by Enterprise Engagement technology to do for general stakeholder engagement what CRM has done for customer relationship management will gradually get a boost as more companies enter the field and organizations large and small recognize the enormous advantages of aligning all stakeholder engagement practices on a single platform.
Build customer loyalty by collecting multi-dimensional data about customers.
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