Resource Library - Whitepapers

“Research Has Clearly and Consistently Proved the Direct Link Between Employee Engagement, Customer Satisfaction and Revenue Growth.” ~ Harvard Business Review, 2000 If there ever was a true debate around the linkage between employee engagement and organizational success, that debate has long since ceased.... [ read more ]

Although gamification success stories abound, there are just many (if not more) failures. In fact, by the end of 2012 there was enough evidence about unsuccessful gamification efforts in business that Gartner noted "80% of current gamified applications will fail." The primary culprit? ... [ read more ]

Explores problems faced by Fortune 500 companies and the evaluation processes they will use to overcome them. Details several strong examples of benefits they got from using Network Automation.... [ read more ]

This white paper provides 70 thought-provoking steps to consider in choosing an online meeting registration product. It will help you differentiate between available systems and make a decision as to which is right for your company and event.... [ read more ]

The Shortcut Guide to Automating Network Management and Compliance is a quick, faced-paced guide for executive-level IT managers and network administrators that will give them the knowledge to improve their network operations, security and compliance.... [ read more ]

Leading-edge companies are tapping the potential of advanced analytics to improve talent acquisition, employee engagement, retention, talent development and, ultimately, their bottom lines. Soon this will be the... [ read more ]

Measurement is a key element in any performance improvement effort and particularly to the development of any incentive or recognition plan. The intent of this paper, published in October 2010, is twofold: First, it updates a performance measurement methodology originally published in 1992 called the “Master Measurement Model of Employee Performance”; second, it addresses how to measure the short and long-term impact and ROI of incentive and recognition plans. This paper is targeted primarily at professionals who design incentive and reward programs, whether they are organizational staff or external consultants, as well as for those that support and implement the programs, whether they conduct training, deliver the rewards and incentives themselves, or manage the programs. ... [ read more ]

Presents an overview of the essential elements involved with performance improvement strategies. Breaking new ground, "people performance management" takes familiar disciplines and integrates them across functional lines to maximize results.... [ read more ]

This paper introduces the discipline of "People Performance Management" as developed by the Forum for People Performance Management and Measurement, a unit of the Integrated Marketing Communications Department of the Medill School of Journalism at Northwestern University. People Performance Management refers to an integrated process designed to help firms maximize long-term financial performance through a strategic focus on their most valuable asset -- human capital.... [ read more ]