Profiles

In their new book, "Inbound Organization," authors Todd Hockenberry and Dan Tyre, among the earliest leaders in the Inbound and Content Marketing movement, focus on the importance of engaging the entire organization, principles that will resonate with ESM readers and Enterprise Engagement Alliance members. ... [ read more ]

Time's are tough for retention managers Staying on the right side of economic shifts and technological advancements while meeting employee expectations is a feat that requires pragmatism and foresight, as well as a good deal of know-how. ... [ read more ]

The new International Center for Enterprise Engagement was founded last week at the same time that the Academy of Management, the world's largest organization of management professionals, selected the authors' proposal to present a symposium on this new field at the AOM’s August Summit: "Improving Lives." ... [ read more ]

The combined companies set sites on expanding the scope of engagement. ... [ read more ]

Bob Dawson, a serial entrepreneur in the incentive and related travel field, is the first to admit he is "bleeding edge." ... [ read more ]

The U.K.'s Maturity Institute believes it has found the best way for investors to measure value and impact of human capital. ESM first reported on the Maturity Index in the article: 'New Evaluation Process Aims to Score Any Organization's HR Maturity'... [ read more ]

Whenever you call customer service and an automated message informs you that this call may be monitored and recorded, there's a good chance the company analyzing that interchange is publicly-held Verint Inc. ... [ read more ]

When Maritz created the position of Chief Behavioral Officer and hired Charlotte Blank, an executive with about five years of marketing experience in the automotive industry, the company said Blank will... [ read more ]

Meredith Belman is a Managing Director at Root Inc., co-leading the company's Customer Experience effort, with a focus on retail and hospitality. She is passionate about helping clients create programs that emphasize user-centered design and innovation. ... [ read more ]

The C.A. Short Company (CAshort.com) may be best known as a recognition firm, but it has recently made significant investments in developing a world-class engagement practice. The company has created a Program Design team and undertaken initiatives in technology and ... [ read more ]

"Enterprise Engagement is not only going to happen, it's already happening," says Gina Valenti, Vice President, Brand Hospitality - Focused Service Brands, Hilton, and a member of the Enterprise Engagement Alliance and its Corporate Advisory Board. "I have no doubt now it will ... [ read more ]

Steve is the author of Why Are There Snow Blowers in Miami? and previously served as Chairman and CEO of American Express Bank. He is currently Chairman of U.S. Autosales, and is a Senior Advisor to Milestone Partners and Alvarez... [ read more ]

In a recent feature, "Momentum Grows for Human Capital and Employee Engagement Disclosures by Public Companies," ESM reported that CalPERS, the nation's largest public pension fund, filed a formal request with the Securities & Exchange Commission that takes a major stand concerning the disclosure of human capital investments. In response to... [ read more ]

A recent article published by ESM (Engagement Strategies Media) featured an interview on the issue of human capital reporting and the accounting profession with David McCann, Deputy Editor of CFO Publishing, a well known and widely recognized organization whose audience includes many senior financial managers.... [ read more ]

The C-Suite Network at C-SuiteNetwork.com is the first organization we know of in the U.S. designed to bring together executives from across the organization and industries.... [ read more ]

It’s no surprise that Peter Hart, CEO of Rideau would team up with employee engagement pioneer David Zinger to write two books that bring together the concepts of recognition, engagement, and art. ... [ read more ]

When a venerable incentive travel and meeting company such as Appleton, WI.-based Creative Group Inc. expands its business model into performance improvement, it's yet another sign of significant disruption in the traditional rewards and event marketplace. The company, whose original owners sold the company about a year ago to Direct Travel, a corporate travel management conglomerate, has already had... [ read more ]

Will companies finally begin to wake up to the financial benefits of having engaged customers, employees and communities? Laurie Bassi, Principal of McBassi & Co., a leading analytics firm, sees progress on multiple fronts. Bassi is author of ... [ read more ]

ESM recently reported on the creation of an International Standards Organization committee initiated in Germany to focus specifically on the development of Human Capital metrics and standards. This development is of enormous significance to the field of Enterprise Engagement because these standards and metrics likely will include multiple aspects related to employee engagement.... [ read more ]

For many companies, diversity and inclusion are challenges. For Fifth Third Bank, headquartered in Cincinnati, diversity and inclusion are opportunities to not only engage employees but to enhance customer and community relationships to drive greater performance. Demonstrating them means business. ... [ read more ]

theEMPLOYEEapp is an internal communications and employee engagement mobile solution that allows any organization to have its own native app on Apple and Android mobile devices ... [ read more ]

Rick Ferguson is the new CEO of The Wise Marketer Group, and Editor-in-Chief of The Wise Marketer, which will be producing two half-day Loyalty Academy workshops at Engagement World, April 26. Paid registrants and... [ read more ]

To see how the emergence of the engagement field is affecting traditional providers of engagement solutions, from leadership and assessment to analytics, innovation and incentives, ESM periodically interviews leaders in each of these areas to gain insights from executives at the front lines. This time: Jim Dittman of Dittman Incentive Marketing.... [ read more ]

Dr. Bob Nelson, PhD., author of 16 books on recognition and engagement and arguably one of its earliest proponents, has a bone to pick with the employee engagement survey industry. "Gallup has been surveying employee engagement for over 15 years, and... [ read more ]

Who has ever heard of a major human resources initiative being funded by the Marketing Department? In the world of enterprise engagement, that will be the new normal, according to Ramon Soto, Senior Vice President and CMO for Northwell Health. Northwell, headquartered in Great Neck, NY, is the new name for... [ read more ]