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Resources for Topic: Training
| Communication | General | Talent Branding |
| Customer Loyalty | Leadership | Technology |
| External Branding | Rewards and Recognition | Training |
Resources for Topic: Trainingclear search
Seven Steps to Performance Through PeoplePresents an overview of the essential elements involved with performance improvement strategies. Breaking new ground, "people performance management" takes familiar disciplines and integrates them across functional lines to maximize results. |
The Birth of a Needed New Profession: People Performance ManagementThis paper introduces the discipline of "People Performance Management" as developed by the Forum for People Performance Management and Measurement, a unit of the Integrated Marketing Communications Department of the Medill School of Journalism at Northwestern University. People Performance Management refers to an integrated process designed to help firms maximize long-term financial performance through a strategic focus on their most valuable asset -- human capital. |
Driving Engagement by Focusing on StrengthsA common error that frontline managers sometimes make is to focus their performance improvement efforts on employees’ weaknesses, rather than focus on their strengths. But Gallup research shows that the worst thing managers can do is to ignore their employees altogether. According to Gallup researchers Brian Brim and Jim Asplund, “If your manager focuses on your strengths, your chances of being actively disengaged at work are only 1 in 100. If your manager ignores you, however, you are twice as likely to be actively disengaged than if your manager focuses on your weaknesses. Being overlooked, it seems, is more harmful to employees’ engagement than having to discuss their weaknesses with their manager.” This paper offers a summary of their research. |
ESM Association Annual Conference and Exhibit2010 Dates - TBD The Employee Services Management (ESM) Association's annual conference and exhibition provides an opportunity for managers responsible for employee work/life and other services to network within the community vendors and other employee service managers. The exhibition is also a great way to expand your knowledge of available vendors.
Producer: The Employee Services Management Association. |
ASTD International Conference & ExpositionMay 16 - 19, 2010 The American Society for Training & Development (ASTD) annual conference and expo covers a wide range of training topics in concurrent sessions, and many sessions are directly or indirectly related to sales or customer service training. There are also pre- and post-conference workshops and a large exposition.
Producer: American Society for Training and Development. |
Branding Excellence 2009-2010VA:Nov 4-6, 2010; VA:Nov 16-18, 2010; VA: Dec13-14, 2010; The Branding Excellence Conference, sponsored by the American Strategic Management Institute (ASMI) aims to teach companies how to market their brands for the "customer of the future." If offers best practices in brand management, ROI, and customer loyalty for enhanced brand appeal and recognition.
Producer: American Strategic Management Institute. |
Annual Call Center Exhibition (ACCE)June 14-17, 2010 The Annual Call Center Exhibition (ACCE) offers a variety of educational tracks and sessions presented in several different formats focusing on customer relationship management (CRM), call center management, and technology. The exhibit hall includes providers of a large range of solutions and services, including quality monitoring, information technology, and interactive voice recognition.
Producer: International Customer Management Institute. |
DMA/Colloquy Loyalty Marketing WorkshopNovember 17-18, 2009 Cultivating customer loyality reduces attrition and increases profits. This two-day workshop from the Direct Marketing Association (DMA) and Colloquy will offer "real-life" examples and case-study exercises. All attendees receive an informative and useful workbook. Non-Member: $1,800, COLLOQUY Subscriber: $1,700, DMA Member: $1,500
Producer: Direct Marketing Association/Colloquy. |
RPI Annual ConferenceTBA At the Recognition Professionals International (RPI) annual conference, recognition professionals from all industries, levels, and departments including human resources, benefits, compensation, and management from around the world will meet to network with peers and learn how to develop effective employee recognition systems based on best practices that enhance employee engagement and performance.
Producer: Recognition Professionals International. |
SHRM Annual Conference & ExpositionJune 27-30, 2010 The Society for Human Resource Management (SHRM) Annual Conference & Exposition offers attendees the most comprehensive and relevant professional development programs available in the field. It offers opportunities for HR professionals to improve their knowledge, skills and abilities in a variety of areas, including employee retention, human resources development and training, and employee engagement.
Producer: Society for Human Resource Management. |
Training magazine's 33rd Annual EventFeb. 1-3, 2010 Join your training peers for Training magazine's 33rd annual event—Training 2010 Conference & Expo, Feb. 1-3, 2010, in San Diego. Experience a world-class program featuring 125+ sessions—including a special keynote event with Stephen Covey Sr. and Jr. together on stage, as well as keynotes by social media, 3D learning, and future workforce gurus.
Location: San Diego,
CA,
USA
|
EEA Networking ExpoJune 15-16, 2011 One of the key objectives of the EEA Networking Expo is to help organizations and management create a formal blueprint for the practical implementation of Enterprise Engagement strategies and tactics, and to meet suppliers who can help make it happen. The first annual EEA Networking Expo, sponsored by the Enterprise Engagement Alliance, will offer attendees a slate of interactive educational sessions and the opportunity to meet leading suppliers of engagement products and services. The Expo offers attendees the opportunity to meet face to face with leading suppliers of engagement products and services.
Producer: Enterprise Engagement Alliance. |
3rd Annual Internal Branding & Employee Engagement ConferenceFebruary 22-23 Are you looking for ways to drive employee engagement and internal culture to impact your bottom line? Then try the 3rd Annual Internal Branding & Employee Engagement conference, hosted by marcus evans and taking place February 22-23, 2010 in Miami, FL. Smart companies realize that their employees have a profound impact on the profitability of their business through customer centric service and loyalty to the organization. But to ensure that there is a return on Internal Branding strategies within your organization; collaboration is needed from the marketing, communications, and HR. This conference offers insights from American Airlines, Blue Cross - Blue Shield, Eddie Bauer, Google, and ING.
Producer: marcus evans. |
HCI Engagement and Retention ConferenceOctober 4-6, 2010 The Human Capital Institute (HCI) brings together thought leaders and leading companies to share ideas and best practices related to employee engagement and retention at this three-day conference.
Producer: Human Capital Institute. |
Gallup Spring Summit 2010April 27 - 29, 2010 The Gallup Summit Spring 2010 provides leaders the opportunity to share best practices and discuss the crucial issues that affect maximizing performance in their organizations. It also offers organizations the opportunity to benchmark their management practices against the world's best. It will include a look at best practices in managing employee and customer engagement and best practices in recruiting, hiring, and developing talented employees.
Producer: Gallup. |
6th Annual Talent Planning & Leadership Development ConferenceAugust 30-31, 2010 More than 20 leading experts in Talent Management, Leadership and Organizational Development will focus on driving and retaining high performing talent in order to grow employees in both performance and productivity. Cost is $2,500, but you can save 10% by emailing Michelew@marcusevansch.com and mentioning the Enterprise Engagement Alliance.
Producer: marcus evans. |
Employee Services Management AssociationEmployee Services Management Association, (ESM Association), is a nonprofit association that serves as an information resource network for 1,000 members nationwide. These members are responsible for implementing and maintaining a diverse range of employee services. ESM Association believes that employee services, practical solutions to work/life issues, are essential to sound business management. These programs improve relations between employees and management, increase overall productivity, boost morale and reduce absenteeism and turnover. Phone: 630-559-0020. Web: www.esmassn.org |
American Society for Training and Development (ASTD)ASTD (American Society for Training & Development) is the world’s largest association dedicated to workplace learning and performance professionals. ASTD’s members come from more than 100 countries and connect locally in almost 136 U.S. chapters and 26 Global Networks. Members work in thousands of organizations of all sizes, in government, as independent consultants, and suppliers. Phone: (800) 628-2783 or (703) 683-8100. Web: http://www.astd.org |
Customer Care Institute (CCI)Customer Care Institute (CCI) is an international organization serving customer care professionals. It focuses on issues found in the customer service, consumer affairs, telemarketing, and help-desk professions. With more than 7,000 members, CCI provides Customer Care assessments, Customer Care Manager and Customer Care Professional certification courses, Customer satisfaction measurement programs, front-line skills and management training, as well as many others. Phone: 404-352-9291. Web: http://www.customercare.com |
International Society for Performance ImprovementFounded in 1962, the International Society for Performance Improvement (ISPI) is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries. ISPI's mission is to develop and recognize the proficiency of our members and advocate the use of Human Performance Technology. Assembling an Annual Conference & Expo and other educational events like the Institute, publishing books and periodicals, and supporting research are some of the ways ISPI works toward achieving this mission. Phone: 301-587-8570. Web: http://www.ispi.org |
Recognition Professionals InternationalRecognition Professionals International (RPI) is the new name of the National Association For Employee Recognition (NAER.) Recognition Professionals International (RPI) is the only professional association at the forefront of workforce recognition through its sole focus on recognition innovations and education as a systematic method for improvements in the workplace. RPI is endorsed by top authorities in the industry, has an impressive membership of Fortune 500 organizations and is the only association offering Certified Recognition Professional (CRP) courses. Phone: 630-369-7783. Web: http://www.recognition.org |
Professional Society for Sales and Marketing Training (SMT)The Professional Society for Sales & Marketing Training (SMT) is the ONLY association fully dedicated to accelerating business results for its member organizations by improving sales and marketing performance through training. SMT's vision, since 1940, is to continue its role as the leading resource and authority for the sales and marketing training industries. SMT members include corporations and their inside training executives and practitioners, consultants, suppliers, and academic institutions. Phone: 800-219-0096. Web: http://www.smt.org |
Society for Human Resource ManagementThe Society for Human Resource Management (SHRM) is the world’s largest professional association devoted to human resource management. Our mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential, strategic role. Founded in 1948, SHRM represents more than 225,000 individual members in over 125 countries, and has a network of more than 575 affiliated chapters in the United States, as well as offices in China and India. Phone: US: (800) 283-SHRM or +1 (703) 548-3440 . Web: http://www.shrm.org |
American Strategic Management InstituteThe American Strategic Management Institute (ASMI) is the nation's leading authority on measurement and management methodologies for improving individual and organizational performance. ASMI's mission is to identify, study and disseminate the leading strategic management and performance measurement practices pioneered by best-in-class organizations.Through national conferences, in-house training programs, consulting services and on-going research, ASMI helps organizations access cutting-edge expertise in planning, implementing and evaluating business strategies to address their management challenges and improve organizational results. Phone: 703-894-0920. Web: www.asmiweb.com |
Training & DevelopmentT&D magazine is published by the American Society of Training & Development (ASTD) and covers the field of workplace learning and performance improvement. Topics range from training in specific skills to strategies for corporate change. Some articles focus on topics related to sales and customer service training. Phone: 703-683-8100. Web: http://www.astd.org/astd/Publications/TD_Magazine/ |
