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Resources for General - Channel-engagementclear search
AstraZeneca Leads the Way to Enterprise EngagementThis feature article from Engagement Strategies Magazine looks at how AstraZeneca's internal and external engagement efforts have helped to make it one of Fortune Magazine's "Most Admired Companies." |
Employee Engagement, Customer Satisfaction and ProfitabilityThis study from the Forum for People Performance Management and Measurement seeks to understand the organizational drivers of employee satisfaction and employee engagement, and the downstream effects of these employee attitudes on customers and financial performance |
Exploring the Building Blocks of ‘Employee Lifetime Value’This document examines properties shared by Employee Lifetime Value and Customer Lifetime Value, which are explored in further detail in a 45-page research report entitled Employee Lifetime Value: Measuring the Long-Term Financial Contribution of Employees. |
Going One-on-One: The New Rules of EngagementThis article provides an overview of enterprise engagement - why it matters, the prerequisites of engagement, the tools, and the role of rewards and recognition. |
People Over Profits: How Enterprise Drives SuccessKirk Kazanjian, author of Exceeding Customer Expectations, says it’s the little things that mean a lot when it comes to employee engagement |
Performance SolutionsThis article explains the concept of zero-based people performance strategies and provides a list of performance improvement companies that can help to put such a strategy into effect. |
Post-Hoc Measurement and Outcome-Based Measures - Measuring the ROI of Sales Incentive ProgramsThis article discusses measurement tools and methodologies that can be used to determine the results of company incentive programs. |
Putting Trophy Value Into Your Gift Card ProgramThis white paper looks at strategies for creating increased "trophy value" in incentive programs using gift cards. |
Return on Talent: Measuring the Relationship Between People and ProfitabilityThis term is likely to become as pervasive in the business lexicon as Return on Investment in the coming years. |
Seven Steps to Performance Through PeopleBreaking new ground, people performance management takes familiar disciplines and integrates them across functional lines to maximize results. |
The Benefits of Tangible Non-Monetary IncentivesThis article looks at the benefits of using non-cash incentives versus cash incentives. |
The Birth of a Needed New Profession: People Performance ManagementThis article looks at how organizations can maximize long-term financial performance through a strategic focus on their most valuable asset - human capital. |
The Economic Case for People Performance Management and MeasurementThis article looks at the compelling research links financial results and customer satisfaction to engaged employees and channel partners. |
The Economics of EngagementIn today's economic environment, employers are struggling to find every advantage possible to thrive, grow or simply to stay in business. For most US based organizations payroll represents the largest expense. Advantages therefore, come first and foremost through better talent management. |
The Emerging Field of Enterprise EngagementWhat is enterprise engagement? This article provides a a definition and background, as well as an overview of the research supporting this important concept, which covers the importance of engaging employees, channel partners, and customers. |
The New Face of EngagementThe old tools for reaching and building relationships with customers aren’t working as effectively anymore... |
The New Role of Rewards and RecognitionWhat's the role of rewards and recognition within the field of enterprise engagement? There is almost nothing more engaging than a carefully selected reward or gift well suited to the recipient and commensurate with his or her contribution, as a customer, channel partner, or employee. |
The Road to an Engaged WorkforceThis research article identifies several characteristics driving employee engagement, including employee satisfaction, and identifies organizational communication as a key driver of employee satisfaction. |
Why MotivationThree are many reasons and many ways to motivate customers, salespeople, and employees. Here's an overview. |
AstraZeneca Leads the Way to Enterprise EngagementThis feature article from Engagement Strategies Magazine looks at how AstraZeneca's internal and external engagement efforts have helped to make it one of Fortune Magazine's "Most Admired Companies." |
AstraZeneca Leads the Way to Enterprise EngagementThis feature article from Engagement Strategies Magazine looks at how AstraZeneca's internal and external engagement efforts have helped to make it one of Fortune Magazine's "Most Admired Companies." |
AstraZeneca Leads the Way to Enterprise EngagementThis feature article from Engagement Strategies Magazine looks at how AstraZeneca's internal and external engagement efforts have helped to make it one of Fortune Magazine's "Most Admired Companies." |
AstraZeneca Leads the Way to Enterprise EngagementThis feature article from Engagement Strategies Magazine looks at how AstraZeneca's internal and external engagement efforts have helped to make it one of Fortune Magazine's "Most Admired Companies." |
Employee Engagement, Customer Satisfaction and ProfitabilityThis study from the Forum for People Performance Management and Measurement seeks to understand the organizational drivers of employee satisfaction and employee engagement, and the downstream effects of these employee attitudes on customers and financial performance |
