Welcome | Exhibitors | Education
Exhibit Hours: 10 am to 3:30 pm
Conference Hours: 9 am to 4:30 pm
9 am-9:50 am
Making Engagement Pay
A leader in workplace management for some of the nation’s largest organizations is here to say that it is possible for even the largest organizations to profit from engagement, even those with unions and entrenched labor issues. Sue Oliver will share her experiences and discuss concrete ways organizations can translate theory into practice at every level, as well as measure the results. She’ll outline the opportunities and challenges and identify the key steps to sustainable success.
Presenter: Sue Oliver, Founder & President, Katana Partners, former Senior Vice President for Wal-Mart Stores and CHRO for American Airlines, Inc.
Exhibit Hours: 10 am to 3:00 pm
Conference Hours: 9 am to 4:00 pm
9 am-9:55 am
Breaking Down Silos to Improve Performance
Silos hinder communication, sales and performance. The question is, how can we bust through those silos to foster alignment and engagement across the organization? This session will address the critical advantages of such a strategy and show how companies are using leadership training at all levels to create a committed team of employees, channel partners and vendors who ensure consistent action that continually anticipates and satisfies customer needs. Doug Stover,
Presenters: Jim Haudan, CEO Root Learning; Andrew Kimball, CEO, Qube; Eastern Regional Partner, Gallup Organization.
Exhibit Hours: 10 am to 3:30 pm
Conference Hours: 9 am to 4:30 pm
Note: All Breakout Sessions are followed by an optional roundtable discussion between attendees and speakers.
10 am-11 am
Enterprise Engagement and Consumer Marketing
Presenter: Don Peppers, Principal, Peppers & Rogers Group.
11:15 am-12:15 pm
Enterprise Engagement and Channel Partner Marketing
Presenters: Rodger Stotz, Principal of Delta Qi Consulting; Eyal Danon, President of IGNITE.
1 pm-2 pm
Enterprise Engagement and Sales Management
Presenters: Bill Healy, Professor of Sales Management, Russ Berrie Institute, William Patterson University, on the link between engagement and sales; Keith Rosen, President, Profit Builders Inc., on the role of sales management.
2:15 pm-3:15 pm
Enterprise Engagement and Employee Management
Presenters: Allan Schweyer, EEA Chair and Partner, Center for Human Capital Innovation; Dr. Fiona Jamison, Senior Vice President, Spring International; Jim Haudan, CEO Root Learning.
3:30 pm-4:30 pm
Enterprise Engagement and Vendor Management
Presenter: Nicole Harris, Director of Merchandising & Sourcing, Maritz.
Exhibit Hours: 10 am to 3:00 pm
Conference Hours: 9 am to 4:00 pm
Note: All Breakout Sessions are followed by an optional roundtable discussion between attendees and speakers.
10 am-11 am
Engagement and Performance Measurement
At a time when companies increasingly have to address multiple audiences to maximize performance, today’s performance measures have to cross traditional barriers in order to provide the information and feedback organizations require to continually anticipate customer needs and innovate. This session will address how organizations can leverage technology to continually measure results and capability in a way that can be used to improve performance.
Presenters: William Schiemann, Ph.D., CEO, Metrus Group; Mitch Rubin, President and Founder, ExamBuilder.
11:15 am-12:15 pm
Engagement and Communication
Aligning external and internal audiences requires an entirely new way of looking at organizational communication to make sure that what gets marketed to customers gets delivered by channel partners, employees, and even the supply chain. The panel includes experts on various forms of communication – including printing, promotional products, social networking and meetings – who will discuss how they can be better integrated to improve performance and results.
Presenters: Bruce Browning, President, Magjak Printing; Paul Kiewiet, Principal of BrandKiwi, LLC; Paul Hebert, Managing Director and lead consultant for I2I; Sandra Daniel, President and CEO of FIRE Light Group.
Collaboration: The New Competitive Edge
The ability to foster collaboration across the organization has become a critical success factor. This session will discuss the nature of collaboration today and detail how organizations can profit from creating a living and breathing community of engaged customers, channel partners, employees and vendors willing to participate in a continuous innovation process, as well as practical ways to tap into collective intelligence, which can help develop new products and services and reduce inefficiencies and needless costs.
Presenters: Tom McDermott, Senior Solutions Consultant, Imaginatik; Ira Ozer, CPIM, President, Motivation Partners.
12:30 pm-1:30 pm / Concurrent Breakouts
Engagement Surveys and Polls
The key to performance improvement is understanding the needs and issues faced by your internal and external audiences – employees, salespeople, channel partners, consumers, etc. Today’s technology makes it possible to collect and correlate information across multiple audiences on a real-time basis in a way that speeds up the ability to implement corrective action. This session gives you insight into the different types of polling and survey technology and their relative advantages.
Presenters: Chris Cottle, Senior Vice President, Allegiance; Thomas Agnew, Senior Consultant, Hay Group Insight; Steven Green, President and Founder, PollStream.
Engagement and Technology
This session will address the critical role played by technology in engagement, showing how organizations can use their websites, blogs and other technologies for customer relationship management, incentive programs, training and to enhance alignment, capability and results.
Presenters: Tom Hoffman, Executive Business Editor, 1to1 Media/Peppers & Rogers Group; Jeff Dalton, President, Paramax; Paul Hebert, President, I2I Align; Bruce Bolger, President, Solata Technology.
1:45 pm-2:45 pm / Concurrent Breakouts
Employee Recognition and Alignment
Today’s recognition programs aren’t just about service awards any more. What gets recognized (and how) can have a major impact on what employees do to anticipate and address customer needs or to support organizational objectives. This session will address how recognition can be used to help engage internal and external audiences to improve results.
Presenters: Lisa Masiello, Vice President, Technology & Operations Group (TOG) Recognition Manager at Wells Fargo; Kevin Cronin, Recognition and Reward Consultant and President of Recognition Professionals International.
Loyalty Programs: 360-Degree Consumer Engagement
Traditional customer loyalty programs focus on carrots. Today, organizations are looking at how they can add another dimension to their loyalty strategies by informing, creating special experiences, fostering two-way dialog and building a community – all in a way that can be measured and monitored in detail.
Presenters: Bill Hanifin, Managing Director, Hanifin Loyalty LLC; Ragy Thomas, Founder and CEO, Sprinklr; Larry Filler, Partner, Boire Filler Group.
3 pm-4 pm
Incentive Programs in the Post-Carrot Era
Companies today are looking beyond carrots to improve performance through engagement and alignment. This session will look at how organizations can reshape the way they use traditional incentive and reward programs to achieve organizational goals and build better, more enduring relationships.
Presenters: Ron Randolph-Wall, Chief Executive Officer and Founder, Quantum Loyalty Systems; Dave Peer, CPIM, VP Client Services, Hinda Incentives; Melissa Van Dyke, President, Incentive Research Foundation.
Exhibit Hours: 10 am to 3:30 pm
Conference Hours: 9 am to 4:30 pm
11:50 am-2 pm
Buffet luncheon for attendees and sponsors in the Doral Arrowwood’s Atrium restaurant, adjacent to meetings and exhibits. *Included in the paid conference fee, or $29.40.
Exhibit Hours: 10 am to 3:00 pm
Conference Hours: 9 am to 4:00 pm
11:50 am-2 pm
Buffet luncheon for attendees and sponsors in the Doral Arrowwood’s Atrium restaurant, adjacent to meetings and exhibits. *Included in the paid conference fee, or $29.40.
Exhibit Hours: 10 am to 3:30 pm
Conference Hours: 9 am to 4:30 pm
4:30 pm
Wine Tasting and Twitter Demo
Get a taste of wine and a demo of social networking at the same time. Attendees can enjoy a free wine tasting and then tweet their reviews.
5 pm-7:30 pm
At Leisure: Golf, Tennis, Poolside relaxation, etc.
7:30 pm (Optional)
Evening Reception and Dinner
with entertainment by the Unexpected Boys.
Exhibit Hours: 10 am to 3:00 pm
Conference Hours: 9 am to 4:00 pm
4 pm-7:30 pm
At Leisure: golf, tennis, poolside relaxation, etc.
7:30 pm (Optional)
Evening Reception and Dinner
8 am-9 am
Buffet Breakfast
9 am-12:30 pm
Golf Tournament and Tennis (with box lunch)
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