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News Analysis: Wanted Now Enterprise Engagement Executives

Johnson Controls Job Opportunity Signals Growing Opportunity and Challenge
 
The job posting below is real. The opportunity is at Johnson Controls, a global technology and multi-industrial leader based in suburban Milwaukee. If you are interested in applying, send your resume to Carrie Losch, Executive Recruiter, Johnson Controls, e-mail carrie.losch@jci.com
 
Click here for a PDF providing a different perspective on the opportunity.
 
ESM is featuring this article not only to kick off a new free Job Board, but also to make an important point: This highlights the opportunities for professionals and the challenges forward-thinking organizations such as Johnson Controls will face in the new world of engagement. 
 
Although this job is titled Director of Customer Experience, if you read the job description you’ll see that what Johnson is really seeking is a professional with a firm grasp of enterprise-wide engagement – i.e., an understanding of, and ability to interface with, all the key groups in the organization; an understanding of the assessment, learning, recognition and other engagement tactics; and the ability to put those tactics together into a measurable strategy with the support of the organization. The perspective and skills required in this job description not only overlays with the EEA’s Enterprise Engagement Framework, but also with the Quality Management Principles published in 2015 by ISO, the International Organization for Standardization. See ESM: ISO Engagement Standards Part I: Why Now, Research, and Potential Implications.
 
In addition, the Enterprise Engagement University & Expo and the EEA Online Learning programs are designed to help prepare professionals for opportunities like these, either as executives or as outside solution-providers. 
 
The main challenge faced by organizations such as Johnson Controls is how many candidates have the breadth of experience and skills required by the new engagement-focused organization? This person has to understand branding, leadership, assessment, multiple communication platforms, innovation, rewards & recognition and analytics, as well as create formal, measurable strategies. Where is that taught in schools or in business? The company seeks someone with five to 10 years of experience in a field that has barely taken shape. 
 
For at least a limited period, ESM will publish all engagement-related help wanted ads from both professional consulting firms, corporations, associations, schools and government at no cost. Just send to rkern@TheEEA.org. ESM will conceal the name of the company if requested. 
DIRECTOR, CUSTOMER EXPERIENCE
[JOB DESCRIPTION]
 
PRIMARY PURPOSE
PRINCIPLE DUTIES
REQUIREMENTS