These individuals have demonstrated through many years of business experience a thorough grasp of the implementation of engagement across the enterprise.
Susan recently joined this global leader in security technology for the hospitality industry to head up its customer service operation. Before that, she was with McAfee for 15 years and in the hi-tech industry for over 25. She has been focused on Customer Experience exclusively for the last 12 years. Prior to McAfee, she held various management and technical positions for both the private sector and the U.S. Army. She has a Bachelor of Science degree in Computer Science.
Barbara is an ardent believer in the positive impact that employee engagement can have on customer service, as well as the bottom line. She has published several articles for industry publications, including “Employee Engagement: Its Impact on Profitability and the Customer Experience.” Before joining Ernst & Young, she was Vice President, Customer Experience and Business Development for Nicor National. She is a frequent speaker at industry forums across the country.
Melanie has helped implement a new training service on the emerging field of Enterprise Engagement. Lewis most recently was Director, Commercial Engagement, at AstraZeneca, capping a 27-year career there that began in human resources and culminated with pioneering work in the area of Enterprise Engagement. She was primarily responsible for leading engagement initiatives within the U.S. Sales Organization. She also helped develop the test for the EEA Certification program.
Rodger founded Delta Qi Consulting following a 30-year career in sales management, human resources and incentive program design. He is also a member of the Board of the Enterprise Engagement Alliance and a faculty member for WorldatWork. He has earned the designation of Certified Performance Technologist with the International Society for Performance Improvement, and holds the designation of Certified Professional in Incentive Management from the Incentive Marketing Association.
Gina is responsible for the owner services infrastructure and support required to build and maintain superior relationships with Hilton Worldwide owners and franchisees around the globe. Gina also spearheads enterprise-wide owner contact, communications, customer relationship management and engagement. In addition, Gina leads owner events and other owner loyalty initiatives.
These individuals have been involved with the development of multiple Engagement programs as well as this curriculum on a consulting basis.
Allan is head of research for the Enterprise Engagement Alliance and co-developer of the Enterprise Engagement Curriculum and Certification program. He directs research and education efforts and leads the design of new human capital transformation systems and strategies tailored specifically for federal, state and local governments. He is the author of many books and articles on talent management.
Bruce is a co-developer of the EEA Curriculum and Certification program, as well as President of Engagement Media and Marketing. He was formerly Editor and Publisher of Incentive magazine and is the author of two textbooks on incentive program design. He has consulted, written and spoken extensively on business development, engagement and motivation.
These individuals have demonstrated through completion of an online test a basic knowledge of the Enterprise Engagement framework and implementation process that provides the basis for creating effective Engagement strategies.
Susan Adams, Director, Special Initiatives, Dittman Incentive MarketingAs Special Initiatives Director, Susan makes significant contributions to industry thought leadership, speaking and writing on recognition and rewards. She is currently EVP of the Recognition Council, a strategic industry group of the Incentive Marketing Association (IMA).
Andy has a Management Degree from Webster University with 20+ years helping clients engage customers and employees.
rector, Individual Awards, Dittman Incentive MarketingBrian manages both the Customer Care department and the merchandise, gift card, individual travel, and event tickets product lines. In this role, he has been responsible for continuous enhancement and expansion of the company’s product offerings into one of the broadest in the industry.
al Marketing & Communications, Dittman Incentive MarketingIn his current role as Director, Digital Marketing & Communications, Steve has responsibility for the branding of Dittman Incentive Marketing and the promotion of client programs. He is charged with integrating the latest digital trends and techniques into the Company’s web-based products, travel programs and corporate marketing channels.
Denise Dagnino, Communications Specialist, Rymax Marketing ServicesDenise Dagnino is a marketing communications specialist at Rymax. She creates and manages content for a corporate blog, social media channels, public relations, advertising and web copy.
Sandra Daniel began her career in financial services and marketing with Bank of America and moved to EVP of Lending Marketing Services with CUNA Mutual Group. She left to help revive an event company as CMO. Her entrepreneurial drive led her to form FIRE Incentives and later merge with The Light Group Inc. to form FIRE Light Group. Sandra serves as Vice-Chair on the Board of Trustees for the IRF.
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Vince helps Dittman’s clients discover and implement the best solutions to increase their employee engagement, and to boost their sales incentive programs.
Paul Donehue, President,Paul consults with business leaders to help establish and implement effective sales management, customer service and engagement strategies.
Mary Enoch is a Senior Planner in EGR International's Strategic Services division and is a key member of EGR's Life Sciences Group. She devises and implements effective engagement solutions that transform her customers' interactions with their key constituents into meaningful and profitable relationships.
Jacqui consults with Dittman’s key clients to ensure their recognition, sales incentive and channel programs are exceeding their desired results.
Colin brings a unique perspective to performance improvement and business engagement. With a degree in Physics and experience working on classified, high-acuity spy satellites, he understands the need for precision and discipline in every endeavor. He made the transition to the incentive and motivational event field in the 1980s, founding Performance Enhancement Incentives in 1995 to address what he perceived as an inadequate level of service offered to elite-level incentive client companies seeking to build close relationships with top-performing salespeople, employees and customers.
Carolyn E. Hoffman, Co-Principal, Performance Enhancement IncentivesBorn in England, Carolyn is a specialist in helping organizations create and deploy inspirational and effective business events almost anywhere in the world. As Director of Operations and co-owner of Performance Enhancement Incentives, Carolyn is responsible for researching award destinations to find the best fit for a business considering any type of business Engagement experience. She excels in discovering unique locations that will ensure a memorable experience for clients and takes great pride in her reputation for putting together the right accommodations, meals and activities for groups of any size and budget.
Steve has been growing and leading Lipic’s Recognition for over 18 years utilizing engagement principles. Lipic’s Recognition has a rich 150-year history of helping clients ignite passion in their employees and clients.
Kristen McGowan, Assistant Marketing Manager, Rymax Marketing Services.With over eight years of experience, Kristen’s expertise lies in brand positioning, corporate communications, media relations, advertising and digital strategies to drive brand recognition. She earned an Incentive Professional (IP) Certification from the Incentive Marketing Association.
Dittman Incentive MarketingSara works with HR and Sales executives who manage recognition and incentives programs, to ensure they are applying the latest engagement tools within their organizations.
Spear OneSince she started at Spear One in 2010, Kelly has been designing and developing incentive programs that connect, motivate, and produce measurable results. Kelly establishes program budgets, analyzing internal factors, demographics and key budget drivers to set the stage for an efficient and effective program.
Cyndi has extensive experience in relationship management and business development and works closely with clients to increase the effectiveness of loyalty programs. She has been in the travel industry for over 30 years and has over 13 years with Travel and Transport.
Prior to joining FLG in 2011, Sarah was an Account Development Manager with CPM.Marketing Group, Inc. She has leveraged over a decade of experience in strategic planning, media buying and copywriting in tandem with event planning and promotional marketing. Sarah has a BS from University of Wisconsin, Eau Claire and her main focus with FLG is customer relationship management and program development.
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As a leading member of the Client Services team at EGR International, Stephen works directly with engagement program participants to ensure strategies are successful at every level. He lives in New York City and graduated from Connecticut College with a degree in Writing Fiction for Social Change.
These companies at least two people with certifications.
The company produces award-winning programs that increase employee engagement, drive behaviors aligned with core values, and motivate sales teams and channel partners to exceed their goals.
EGR International is a nationally recognized engagement agency, providing Dow 500 companies expertise in the areas of performance improvement/motivation, channel marketing, meeting management and employee and customer-centric programming.
FIRE Light Group helps organizations recognize, reward, and engage their employees, partners, and customers with strategies and programs that motivate and inspire them to higher levels of performance.
Lipic’s Recognition provides solutions to ignite passion in your employees and customers. We pride ourselves on digging into the heart of the problem and providing custom solutions for each and every client. Instead of throwing dozens of products at you, we take the time to listen to your needs.
PEI develops customized meeting and incentive programs to motivate employees and drive customer loyalty. Its goal is your business success and an exceptional experience for your team.
Rymax Marketing Services designs total incentive solutions that drive engagement by providing brand name merchandise for employee recognition, customer loyalty and corporate gifting programs.
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